Privacy Policy



Effective Date: 1 December 2024

1. Introduction

This Privacy Policy outlines how SportsBox AU Pty Ltd (ACN 675 287 000) collects, uses, discloses, and protects the personal information of users ("you" or "users") of the services provided by SportsBox. SportsBox offers a self-serve locker system for borrowing sports equipment (the “Equipment”) to promote physical activity and community engagement. The services include self-serve lockers, a mobile App, and a web dashboard (these services altogether herein referred as the “Platform”).

2. Information We Collect

  1. Personal Information: When you create an account, make a rental booking, or interact with the Platform, we may collect personal information, including but not limited to your name, contact details, payment information, and any other information necessary for the rental process.

  2. Usage Information: We collect information about how you use the Platform, including your interactions with the mobile app, the website, IP address, device information, and browser type.

  3. Location Information: This pertains to the precise or approximate location derived from your IP address, GPS of your mobile or other devices, or details you provide us, based on your device configurations.  We use this information to ensure you are near the correct locker and unlock the locker so you can borrow the equipment. Additionally, we may gather this data even when you're not actively using the Platform, provided you have enabled this feature through your settings or device permissions.

3. How We Use Your Information

  1. Rental and Account Management: We use your personal information to facilitate the rental process, manage your account, and communicate with you regarding your reservations.

  2. Platform Improvement: We may use aggregated and anonymised data for statistical and analytical purposes to improve the functionality and user experience of the Platform.

  3. Facilitate Business Changes: In the event that SportsBox engages in a merger, acquisition, reorganisation, asset sale, bankruptcy, or insolvency proceedings, we may sell, transfer, or disclose a portion or all of our assets, including your information, as part of such transactions or during the preparatory stages, such as due diligence. Should such a situation arise, we will inform you before the transfer of your personal information takes place, ensuring transparency regarding any changes to the privacy policy governing your data and allowing you an opportunity to excerpt control over your information.

4. Sharing of Information

  1. Councils: Your booking information, including your name and relevant details, may be shared with the respective council that pays for the equipment subscription for the purpose of fulfilling your rental.

  2. Service Providers: We may share your information with third-party service providers who assist us in operating the Platform and providing services to you.

  3. As required by law: We may share your information with courts, law enforcement, governmental or public authorities, tax authorities, authorised third parties, or other users if and to the extent required or allowed by law. This may occur when disclosure is reasonably necessary to: (i) fulfil our legal responsibilities, (ii) comply with a valid legal request such as a court order or subpoena, or to respond to claims against SportsBox, (iii) address alleged or suspected illegal activity in response to a valid legal request related to a criminal investigation, or to respond to or handle any other activity that may subject us, you, or any other users to legal or regulatory liability, (iv) enforce and administer our agreements with users, including our Terms and Policies, (v) respond to requests related to current or potential legal claims or legal proceedings involving SportsBox and/or third parties, as per applicable law, or (vi) safeguard the rights, property, or personal safety of SportsBox, its employees, its users, or members of the public.

5. Security

We employ reasonable security measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction. However, please be aware that no method of transmission over the internet or electronic storage is entirely secure.

6. Cookies and Similar Technologies

We use cookies and similar technologies to enhance your experience on the Platform, analyse usage patterns, and personalise content. You can manage your cookie preferences through your browser settings.

7. Your Choices

  1. Account Settings: You can review and update your account information through your account settings.

  2. Communication Preferences: You can opt-out of receiving promotional emails or notifications by adjusting your communication preferences.

8. Children's Privacy

The SportsBox Platform is not intended for use by individuals under the age of 16, and we do not knowingly collect personal information from children under this age. If we become aware that a child under 16 has provided personal information through the Platform, we will take immediate steps to delete such information. Users aged 16 or 17 may access the Platform only with the consent of a parent or legal guardian. In such cases, the parent or guardian must create the account on behalf of the user and agree to these Terms. This consent remains valid until the user turns 18, at which point the user will be deemed to accept this Policy directly.

9. Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective upon posting the revised policy on the Platform. Your continued use of the Platform after the posting of the updated Privacy Policy constitutes your acceptance of the changes.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at support@sportsbox.app.

Privacy Policy Highlights

  • Effective Date: 1 December 2024

  • At SportsBox, we value your privacy. Here’s an overview of how we collect, use, and protect your personal information when you use our platform, including self-serve lockers, our mobile app, and web dashboard.

  • What Information We Collect:

    • Personal Information: Name, contact details, and payment information to manage your account and bookings.

    • Usage Information: Data about how you interact with the app, website, IP address, and device details.

    • Location Data: Information from your device’s GPS or IP address to help locate and unlock lockers.

  • How We Use Your Information

    • For Rentals: To process your bookings, manage your account, and communicate with you.

    • To Improve the Platform: We use anonymised data to enhance features and the user experience.

    • Business Changes: If SportsBox undergoes a merger or sale, your information may be transferred, and you’ll be notified of any changes.

  • Who We Share Information With

    • Councils: Booking details (e.g. your name) may be shared with councils funding the equipment.

    • Service Providers: We share data with third parties who help us operate the platform.

    • Legal Obligations: We may share information with authorities if required to comply with the law or protect safety.

  • How We Protect Your Information

    • We use reasonable security measures to protect your data.

    • However, no method of internet transmission or storage is entirely secure.

  • Cookies and Tracking

    • We use cookies to personalise your experience and improve the platform.

    • You can manage cookie settings through your browser.

  • Your Choices

    • Account Updates: Edit your details in your account settings.

    • Communication Preferences: Opt-out of promotional emails via your account.

  • Children’s Privacy

    • Our platform is not for users under 16.

    • If you're 16 or 17, a parent or guardian must create your account and agree to the terms on your behalf.

  • Policy Updates: We may update this policy occasionally. Changes take effect when posted on the platform. Continued use means you accept the new policy.

  • Who is Responsible for the Processing of Your Personal Data: Amazon Web Services (AWS).

  • Contact Us: Have questions? Reach out at support@sportsbox.app.